Refund Policy

Effective Date: January 1, 2025

Last Updated: January 15, 2026

The Refund Policy outlines the rules and conditions for refunds, cancellations, and disputes on Coderooz (“we”, “us”, “our”), owned and operated by Ranit Saha.

By placing an order on www.coderooz.in, you agree to this Refund Policy along with our Terms of Use and Privacy Policy.

1. General Policy

We aim to maintain transparency and fairness in all transactions. Refund eligibility depends on the type of product or service purchased and the circumstances of the request.

All payments are processed securely through Razorpay.

2. Digital Products

Digital products (including software, source code, templates, or downloadable files) are non-refundable once access has been provided, unless otherwise stated at the time of purchase.

Refunds may be considered only if:

The product is proven to be technically defective and unusable
The issue cannot be resolved through reasonable support

3. Services

For services such as development work, consulting, or custom projects:

Refund eligibility will be governed by the specific agreement or contract signed before the project begins.
Work already completed or milestones delivered are non-refundable.
Advance payments may be partially refundable only if explicitly mentioned in the service agreement.

4. Cancellations

Orders may be cancelled before work or delivery begins for eligible products or services.
Once processing, development, or delivery has started, cancellations may not be accepted.

5. Payment Failures & Duplicate Charges

If you are charged more than once for the same transaction or experience a payment failure:

Contact us immediately with transaction details.
Valid duplicate charges will be refunded to the original payment method.

6. Refund Processing

If a refund is approved:

Refunds will be processed via the original payment method used.
Processing time may take 5–10 business days, depending on Razorpay and your bank.

7. Chargebacks & Disputes

We encourage users to contact us first before initiating a chargeback through their bank or payment provider.

Unresolved disputes may result in:

Temporary account suspension
Restriction of future purchases

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be reflected by updating the “Last Updated” date.

9. Contact Information

For refund-related questions or requests, contact:

Website: Coderooz
Owner: Ranit Saha
Email: contact@coderooz.in
Phone: +91 6002353908
Country: India